Privacy Policy

Last updated: 14 July 2026

Introduction

This Privacy Policy explains how wise-leaf.com collects, uses, and protects your personal information when you use our website or engage our services.

Information We Collect

Information You Provide

When you contact us or request a consultation, we may collect:

• Name and contact details
• Email address
• Property address and details
• Information about your restoration requirements

Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide requested information
• Arrange consultations and site assessments
• Provide quotations for restoration services
• Carry out restoration work you have commissioned
• Maintain records of our business relationship
• Improve our website and services

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you voluntarily provide information through our contact forms
• Contract: When processing is necessary to fulfil a service contract
• Legitimate interests: For improving our services and website functionality

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in our operations
• Professional advisers when necessary
• Regulatory authorities when legally required

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry information is typically retained for three years, while project records may be kept longer for warranty and insurance purposes.

Your Rights

Under data protection law, you have rights including:

• Access to your personal data
• Correction of inaccurate data
• Erasure of your data in certain circumstances
• Restriction of processing
• Data portability
• Objection to processing
• Rights related to automated decision-making

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookies Policy.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at [email protected].